Midnight enquiry. Morning booking. Already handled — live on WhatsApp & web chat. Talk to us →
SynthiGrid answers your customers on WhatsApp and web chat, books, reschedules and cancels inside your own CRM, then hands off to your team with the full thread attached. Your front desk never closes.
Live today on WhatsApp and Web Chat. Voice is next.
Live deployments on WhatsApp and web chat, powered by SynthiGrid
Aura Salon
online
The problem
Not in the chair — in the twenty minutes nobody picked up, the reschedule that never got logged, the enquiry that went unanswered until a competitor answered it first.
01
Most booking intent arrives after you close. A message that waits until morning is a customer who has already booked somewhere else.
02
Every change is a call, a calendar edit and a follow-up. Multiply that across every branch, every day, and it is a full-time job nobody was hired for.
03
Your team greets the person standing in front of them while the phone rings and WhatsApp fills up. Both experiences suffer.
04
A WhatsApp thread, a phone call, a walk-in — three conversations with no shared memory. So the customer tells the whole story again.
What changes
SynthiGrid answers every message in seconds — 2 pm or 2 am — checks live availability, writes the booking straight into your CRM, and only pulls in a human when one is genuinely needed. Your staff go back to serving the person in the chair.
Channels
One agent, one memory, one set of business rules — rendered natively on every channel you run.
The channel your customers already use. Booking, rescheduling, cancellation, enquiries, reminders and human handoff on the official WhatsApp Business API.
One script tag on your website. Visitors browsing your services book without leaving the page — with rich service cards, guided choices, and the same CRM-backed answers.
Calls answered, appointments booked, no hold music and no missed rings. In active development.
Every channel runs on the same agent, the same catalog and the same CRM — so answers never diverge depending on where a customer asked.
Same conversation, same agent — switch the surface.
Aura Salon
online
Understands the request, checks live availability, holds the slot, and writes the booking on confirmation.
Behind the scenes
Same conversation, same agent — switch the surface.
Aura Salon
online
Understands the request, checks live availability, holds the slot, and writes the booking on confirmation.
Behind the scenes
Aura Salon
online
No canned scripts — it fetches the customer's membership live from your CRM and answers accurately.
Behind the scenes
Aura Salon
online
When a human is needed, it attaches the details and routes to your team — and opens a ticket if no one replies.
Behind the scenes
Performance dashboard
Zoom out and the owner sees it all — bookings made, questions answered, handoffs and tickets, across every channel, in real time.
128
Conversations handled
47
Bookings made
63
Questions answered
12
Handoffs & tickets
Recent conversations
Platform
We don't promise what we haven't built. Here's the honest view.
Booking, rescheduling, cancellation, enquiries and human handoff — natural chat or guided options, whichever the moment needs. Working today.
The same agent embedded on your website — service carousels, guided flows and CRM-backed answers. One script tag, live today.
Membership status, invoice history, pricing and service details retrieved directly from your CRM — accurate, current, and specific to each customer.
SynthiGrid answers from your own sources — website, catalog, policies and FAQs — so every response reflects how your business actually operates.
Conversations transfer fluidly between AI and your staff, and between agents across branches, with full context preserved at every step. Customers never repeat themselves.
Unanswered escalations become tickets automatically, so nothing falls through the cracks. Agents create, assign and resolve tickets in a unified inbox with full conversation history.
Appointment reminders sent automatically, so fewer no-shows.
AI answers calls, books appointments, handles reschedules — no hold time, no missed bookings.
Follow up after a visit and nudge customers to rebook at the right time.
Clinics, dental, fitness and beyond — the same operating layer, new industries.
See where we're headed →Industries
If your customers book, reschedule, enquire and follow up — SynthiGrid is built for you. One operating layer. Any CRM. Any domain.
Salons, spas & wellness — live today with Scent Salon & Spa and Style Waves across Bangalore, handling real customers daily on WhatsApp and web chat.
The pattern is identical everywhere: a customer with a request, a system of record that holds the answer, and a team drowning in the middle. SynthiGrid is the layer between.
Trust & data
Conversations and CRM data are never used to train shared or public models.
Every organization runs in its own isolated data space, encrypted in transit and at rest.
CRM writes are executed by deterministic code — no silent AI actions in your systems. Every booking, cancellation and update leaves a trace you can inspect.
Role-based access for staff and branches.
The widget only loads on domains you allow, on channels you have published — with short-lived signed tokens per session.
Designed to align with India's DPDP Act, with the audit posture that healthcare, government and financial services demand.
Built different
SynthiGrid runs the daily customer operations of a live multi-branch business. Every feature shipped because real customers, real staff and real edge cases demanded it.
Most platforms bolt actions onto a chatbot. SynthiGrid inverts it: verified code executes in your systems; AI handles the conversation. That is why it can be trusted with your systems of record — and why costs stay low and predictable.
WhatsApp and web chat run on the same brain, the same catalog and the same rules. Add a channel without rebuilding your automation or re-teaching your business.
English plus Indian languages — customers switch mid-conversation and SynthiGrid keeps up.
Every conversation feeds a human-reviewed learning loop. The agent running your operations in month six is sharper than the one you launched.
25 years in enterprise distributed systems (EMC, Oracle, Microsoft), 8 US patents — and an operator of the multi-branch business SynthiGrid runs on. We did not study the pain. We had it.
Getting started
We connect your CRM, load your catalog and policies, and go live with you — typically with zero work from your IT team.
Every branch keeps its own calendar, staff, services and pricing. SynthiGrid routes each customer to the right location, respects the rules of that branch, and gives the owner one view across all of them.
Services, pricing, staff and availability sync from your CRM on a schedule — and you can trigger a refresh the moment something changes. No spreadsheets, no re-uploads, no drift between what you sell and what the agent says.
Scheduled sync
Runs automatically in the background
On-demand refresh
Pull changes the moment you make them
Your website, service catalog, policies and FAQs become the agent’s knowledge. Answers reflect how your business actually operates, in your own words — not a generic script.
We handle the CRM connection, the WhatsApp business number and the web chat embed. You review, approve, and go live.
Contact
Tell us how your business handles bookings today and we will show you what SynthiGrid would change. Usually a reply within one business day.
